How to have a courageous conversation
We all have to have them, from time to time -- those courageous conversations -- the sit down with someone because there has been a conflict, or you need to [...]
How do you pique your listener’s interest – incorporate “the surprise” into your open.
When you start a speech or story, how do you capture your listener's attention immediately? One method is what I call "the surprise." This is a take-off on the surprise [...]